Covid-19 Policy
We are following following guidelines outlined by the CDC and State College Borough Ordinances. Masks are optional at this time. If you need special accomadations, please let us know. This is subject to change based on CDC guidance and Borough Ordianances. Unless requested, therapists will not be required to wear masks. If any clients are feeling ill for any reason, we ask that they cancel and reschedule.
Covid-19 Questionnaire & Release Form
New clients, please download & complete the Covid-19 Questionnaire & Release to bring to your session.
Covid-19 Questionnaire & Release Form (PDF)
Thank you for your reviewing our policies, we strive to offer you the best therapeutic experience and look forward to helping you reach your wellness goals. In addition to our policies below, new clients, please review and complete the Covid-19 Questionnaire & Release Form and bring the form to your appointment.
Insurance
We provide a therapeutic massage, which is non-medical. We do not work with insurance companies. Any communication with insurance companies is solely the clients responsibility. We are strictly a private-pay facility.
Cancellation Policy
There is no penalty if you wake up with cold or flu symptoms or have a fever and need to cancel the day of your appointment, but let us know as soon as possible. We will waive the cancellation fee, but you will be unable to reschedule your massage for 2 weeks after any illness.
If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice for massages 1 hour or less and 48-hour notice for massages over 1 hour, couples massages, and Four Hands Massages. If you need to cancel your appointment, please call the office at (814) 441-9331. If we don't answer, leave your information on our voice mail. Sorry, cancellations made via email are not accepted. We are more that willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments will be transferred to credit to be used at a later date. Any refunds will be subject to a credit processing fee. Appointments made within 24 hours are automatically subject to cancellation fees. We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:
- More than 24 hours notice for massages one hour or less, service will be cancelled at no charge.
- More than 48 hours notice for 90 minute, 2 hour, Four Hands, and couples massage, service will be cancelled at no charge.
- Less than 24 hours notice for massages one hour or less, 50% of the service price will be charged.
- Less than 48 hours notice for 90 minute, 2 hour, Four Hands, and couples massage, 50% of the service price will be charged.
- Failure to show without notice within 20 minutes of appointment, 50% of service price will be charged.
- Cancellation of couples massages, 90 minute or 2 hour massage, or Four Hands within 48 hours of the appointment will be a charge of 50% of the scheduled service.
Late Arrivals Policy
We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time. Please note that therapists are only permitted to work up to 5 minutes past your scheduled appointment end time. If you are late, your massage time may be shortened in order to comply with office schedule. The full amount for the service is still due.
New Clients
Please arrive 10 - 15 minutes prior to your scheduled appointment to complete paperwork, communicate your needs with your therapist, and begin your session on time.
If you would like to shorten the time it takes to do paperwork in the office you can download, print, and complete your New Client Form to bring to your first session.
New Client Form (PDF)
Returning Clients
For returning clients, please plan on arriving 5 - 10 minutes early to allow for a short follow up form, and communicate your needs with your therapist. If you arrive late, the session will still end on time and full payment will be expected. Therapists are not permitted to work past the scheduled end time of the session because they need time to clean the table, linens, do paperwork, and prepare for the next client.
Returning clients can also downloand, print and complete their forms prior to arrival.
Returning Client Form (PDF)
If you are receiving Cupping Therapy, please download, print and complete this form as well.
Cupping Therapy Release Form (PDF)
Cleanliness
We do not have showers in our office, please bathe prior to your scheduled appointment. Avoid wearing strong perfumes or cologne.
Appreciation
Help us keep prices low by showing your therapist your appreciation with a monetary tip at the completion of your massage. Tips can be added to a credit card, check or given in cash.
Conversation
It is your choice to talk to your therapist or remain quiet throughout your session. Your therapist will follow your lead and mirror your decision. There are times that your therapist may need to speak to you to have you reposition, request feedback on pressure, or explain a finding.
Professionalism
All therapies are professional, therapeutic massages, there will be no sexual contact or conduct at any time between any client and a therapist. Should a client behave in a manner that violates this professional boundary, the session will be ended and the client will still be required to pay for the session in full; but will be asked to not come back.
Refunds
Any prepaid massages that get cancelled after scheduling will be refunded to the clients account to be used at a later date with no expiration.
Returned / Bounced Check
If a check is returned for insufficient funds, the client is responsible for paying for the therapy or items purchased with the check, plus a $45 returned check fee. Any fraudulent checks will be reported to the police and credit reporting agencies.